Privacy Policy

At EmphoeniX, we are deeply committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and secure your data when you engage with our website, mobile application, and meal delivery services (collectively referred to as the “Services”). By accessing or using our Services, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our Services, we may collect the following categories of data:

a. Personal Information

  • Full name, contact number, email address, and delivery address

  • Secure payment information (processed exclusively via trusted third-party payment gateways)

  • Delivery preferences and complete order history

b. Non-Personal Information

  • Browser type, IP address, device identifiers

  • Cookies and usage data to optimize website functionality and enhance user experience

  • Interaction data with promotional materials or advertisements

2. How We Use Your Information

Your information is used solely for the purposes of:

  • Processing and fulfilling your meal orders efficiently

  • Providing responsive customer support

  • Improving our Services based on aggregated user behavior

  • Sending relevant updates, offers, and service-related communications

  • Detecting and preventing fraudulent or unauthorized activities

Note: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information in the following scenarios:

  • With our in-house delivery team for smooth and timely order execution

  • With secure payment processors for transaction facilitation

  • When legally required to comply with applicable laws or court orders

  • With analytics or marketing partners (only in anonymized, non-identifiable form) to enhance service quality

4. Data Security

We adopt industry-standard encryption and security protocols to protect your data from unauthorized access or disclosure. While we strive for the highest standards, no digital platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences for a seamless experience

  • Analyze traffic and user interaction trends

  • Deliver customized promotional content

Users can manage or disable cookies through their browser settings.

6. Third-Party Links

Our Services may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal data.

7. Your Data Rights

You have the right to:

  • View and update your personal information via your account dashboard

  • Request deletion of your data (subject to legal and operational obligations)

  • Opt-out of receiving marketing communications at any time

8. Age Restriction

Our Services are intended for individuals aged 18 years or older. If we become aware that we have collected data from a minor, we will promptly delete such information.

9. Policy Updates

We reserve the right to revise this Privacy Policy periodically. Significant changes will be communicated through email or via prominent notices on our website.

10. Contact Us

For any privacy-related questions, concerns, or requests, please reach out to us at:
📧 hello@emphoenix.com
📞 +91 93630 16080

Thank you for trusting EmphoeniX. We are honored to protect your privacy while delivering scientifically crafted, wholesome meals to your doorstep.