Shipping & Delivery Policy

At EmphoeniX, we are committed to delivering more than just meals — we deliver a refined culinary experience, driven by science, powered by sustainability, and executed with exceptional reliability. All meals are freshly prepared and delivered directly to your doorstep by our in-house team using 100% electric vehicles.

Delivery Timelines & Precision

Scheduled Delivery Windows

Choose your preferred time slot for maximum freshness and convenience:

Lunch

  • 12:00 PM – 1:00 PM

  • 12:30 PM – 1:30 PM

  • 1:00 PM – 2:00 PM

Dinner

  • 6:00 PM – 7:00 PM

  • 6:30 PM – 7:30 PM

  • 7:00 PM – 8:00 PM

Order Cut-Off Times

  • Lunch Orders: Must be placed before 7:00 AM

  • Dinner Orders: Must be placed before 2:00 PM
    This ensures our culinary team can prepare your meals fresh and on time.

Real-Time Updates

While we aim for precision, traffic or weather may occasionally cause delays. In such cases, we’ll keep you informed with prompt updates.

Complimentary Delivery Service

We offer free delivery on all orders — no minimum value, no hidden fees. Exceptional convenience, always included.

Delivery Protocol & Customer Responsibilities

In-House Delivery Excellence

All deliveries are managed exclusively by our trained in-house team — no third-party partners — to ensure food quality, hygiene, and handling standards are met consistently.

Client Availability

Please ensure someone is present to receive the order during the chosen delivery slot. If not, our delivery personnel will attempt to contact you for alternate instructions.

Authorized Drop-Off Option

If you anticipate unavailability, you may leave specific instructions (e.g., deliver to reception/security). Once delivered as per your directions, the responsibility for the order passes to you.

Address Accuracy

Please verify your delivery address before placing the order. Inaccurate or incomplete addresses may result in delivery delays or failures.

Delivery Confirmation

A confirmation message (via email or SMS) will be sent upon successful delivery.

Redelivery Policy

In case of failed delivery (e.g., no response, wrong address, or inaccessible location), we will attempt one redelivery if feasible. If unsuccessful, the order will be marked as fulfilled, and no refund will be issued.

Sustainability Commitment

  • Electric Vehicle Fleet: We operate an entirely electric delivery fleet, significantly lowering our carbon footprint.

  • Eco-Friendly Packaging: We use biodegradable or recyclable packaging to reduce environmental impact.

Delivery Issues & Support

  • Delay Notifications: If delays occur, we will inform you promptly and share a revised timeline.

  • Redelivery Coordination: For missed deliveries, please reach out through the contact details listed on our Contact Us page.

  • Customer Support: For any concerns, our support team is here to assist you. Kindly contact us via phone or email.

Thank you for choosing EmphoeniX — where culinary precision meets sustainable delivery.